True Customer Care
- Service Quotation response time, targeted 2 day turn around
- Dedicated technical design & support staff
- 99.999% network availability
- 24/7/365 proactive network monitoring and support
- Tailored, scaleable solutions - not the off-the-shelf, shrink-wrapped, one-size-fits-all kind
- All "Lit" Services supported by an SLA Agreement
In the event of of a network problem or service outage, Toronto Hydro Telecom's Network Operation Centre is available for technical support:
The Toronto Hydro Telecom network is built around specific performance standards to ensure customers are provided consistent, high quality, reliable services. The following parameters outline Toronto Hydro Telecom's dedication to speedy fault resolution.
- 24/7 Network Operations Centre personnel available for customer technical support
- Operations support response within 30 minutes of problem notification
- Mean Time To Repair target of 4 hours or less for problems within Toronto Hydro Telecom's network