Trouble Reporting

If your need is urgent, or you can't resolve your questions using our Customer Self Serve options, Toronto Hydro Telecom's Network Operations Centre (NOC) is available to assist you 24 hours a day, seven days a week.

Network Operations Centre Trouble Report a Problem

Note: all fields in this form are required information.

Company:
Ticket Type:	Fault Change Request Customer Release Access Request
Which of the following best describes the severity of the problem currently experienced?   CRITICAL (Severity 1) Service Unavailable: Cannot conduct business. (i.e. no network, no CCT, no connectivity, element hard down)   HIGH (Severity 2) Service Severely Degraded: Cannot conduct business as usual, unable to execute normal business functions or carry out routine business practices. Operations remain functional but are severely degraded. (i.e. intermittent, latency, etc.)   NON-CRITICAL (Severity 3) Service Available: Able to successfully conduct all business, require assistance in areas pertaining to non-service affecting tasks.
Service Type:	Dark Fibre Private Line Metro LAN Dedicated Internet Access Data Centre Collocation Other
Service ID:	(or order/permit number)
If Service Type is "Other", please describe:
Affected Locations (A End and Z End): (Please include complete address, suite number and demarcation point.)
First Name:
Last Name:
Phone:
E-mail:
Description of Request: