Helpdesk Contacts
If your need is urgent, or you can't resolve your questions using our Customer Self Serve options, Toronto Hydro Telecom's Network Operations Centre (NOC) is available to assist you 24 hours a day, seven days a week.
Network Operations Centre Trouble Reporting Contacts
| E-mail: | [email protected] |
| Phone: | 416-542-2525 |
| | 1-866-THTINOC (1-866-848-4662) (Only accessible from outside the [416] and [905] area codes, not available locally.) |
| Fax: | 416-626-5419 |
Information Required When Reporting a Trouble
When reporting or escalating a trouble, please provide the following information:
- Company
- Type of Service and Service ID of service in trouble
- Contact name
- Callback number
- Ticket number provided, if escalating
- Type of trouble experienced
- Time of trouble