Industry-leading Service Standards

We’ve built our network around specific performance standards to provide customers with high-quality, reliable services.

Network Availability Benchmark
Toronto Hydro Telecom’s core network availability is 99.999% on data services.

Support Performance Benchmark
In the case of a network problem or service outage, the following parameters outline Toronto Hydro Telecom’s dedication to speedy fault resolution:

  • 24/7 Network Operations Centre personnel available for customer technical support.
  • Operations support response within 30 minutes of problem notification.
  • Mean-Time-To-Repair target of 4 hours or less for problems within Toronto Hydro Telecom’s network.
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